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    Life’s too short not to be happy…. and if you’re not happy with your purchase – then we're not happy! However, that being said – we’re a small business, supporting small artisans, and small batch production - so please respect our need to have a restricted return policy. We are unable to offer refunds on items purchased in our store - our system does not allow for it. But luckily, you have a full store of items just waiting for you.  Items purchased online are on a different system, and since you have not seen the item, felt it, tried it on, or enjoyed its company, we feel that a refund makes sense. 

    We appreciate your understanding on this, as we are not a large box store and are working our butts off in order to continue to offer a bricks and mortar store, while also growing our online business. 

    ONLINE ORDERS

    Items must be returned to us within 30 days of the original purchase date. Customer is responsible for coordinating return shipping. If your order qualified for free shipping originally, your refund will reflect the returned items less those shipping and handling costs. We are not responsible for packages lost in return shipment back to us. We encourage you to use tracking and in most cases insurance.

    Please include all original packaging, tags, and gift wrap and mail your return to: 

    Common Deer, 210 College St, Suite 101, Burlington, VT 05401

    Items purchased online can be dropped off at the store, but please note that it is a completely different system, and we are unable to process returns or exchanges on the spot. If you are dropping off your item for a return, please include your original order amount, and all original packaging.

    Returns will be processed within 10 days of drop off or arrival back to us by mail. Certain credit card companies can take up to 15 days after this to reflect refunds. If it has been more than a month since you mailed your item back to us, and have not seen your refund reflected on your card, please contact us immediately. 

    Special return extensions for online purchases are granted during holiday shopping times - please note at the time of purchase if you will need an extended return policy. 

    Items that are received after 30 days from the original purchase will not be eligible for a regular return, refund, or exchange. We will contact you when receiving a late return on how much the item is eligible for as a refund currently or whether you'd rather us return the item to you. We will be unable to cover shipping costs back to you. 

    Please do not hesitate to get in touch at info@commondeer.com if you have any questions.  

    IN-STORE PURCHASES

    Merchandise purchased in store may be returned for STORE CREDIT ONLY within 14 days of the original purchase with the original receipt. Items must be in original packaging with tags and be unused in the same condition as sold.  No receipt, no return. No Common Deer tag, no return. We cannot offer refunds for in-store purchases. Special return extensions are granted during holiday shopping times, which is communicated at time of purchase - please note at the time of purchase if you will need an extended return policy. 

    To be eligible for an in-store return, your item must be unused and in the same condition that you received it, including original packaging and tags. Several types of goods are exempt from being returned or exchanged, including vintage items, sale items, food, gift cards, health and personal care items, and some paper goods. Items purchased using certain coupons are not eligible for return or exchange. Items purchased at 30% or higher are not eligible for return or exchange. 

     

    RETURNS OF GIFTS

    All returns of any kind require a receipt. If you are returning a gift you received, please make sure to secure a receipt from the gift giver. Gift items purchased in-store are only eligible for exchanges or store credit. For the return of online gifts, please email us at info@commondeer.com. 

     

    Thank you for your business; it means so much to us and all of the entrepreneurs we support!